Claims and returns
A customer claim is a document: reason, amount, return and credit note in one chain.
Claims and returns - how it works
A claim opens: customer, order, reason and the amount claimed. Its state is tracked - open, under investigation, closed.
If the goods must come back, the warehouse return is created from the claim; if money goes back, the credit note comes from there too. Both stay tied to the same claim.
The cost of a claim reaches the margin report: the true profitability of a customer or a product becomes visible once claim costs are taken out.
The difference is on our side
With a reason catalogue: the answer to «which defect keeps repeating» comes out of the documents, not out of memory.
Finance and order book
Cash desk, advances, expense requests, budget, currency, period close and the order book - a treasurer's daily work in one section.
Laboratory
Test catalogue, samples and results - when a limit is breached the batch does not move to the next stage.
Leather industry
From raw hide receipt to a finished batch: grading, processing stages, the route sheet and quality costs.
See it with your own data
The demo database is full of real documents - not a mock-up. Send a request and we will walk through your scenario.